At ROOA Senior Care LLC, we believe that the trust you place in us — whether you are a client, a family member, or a visitor to our website — is sacred. We handle every piece of personal information as carefully as we care for the people we serve. This policy explains clearly and honestly what we collect, why, and how we protect it.
1. Who We Are
ROOA Senior Care LLC is a locally owned, non-medical home care agency serving seniors and their families throughout the Greater Cleveland Area, Ohio. We are not a medical provider and do not offer clinical, diagnostic, or therapeutic services. Our caregivers provide non-medical assistance such as companionship, personal care, meal preparation, light housekeeping, and transportation support.
For any privacy-related questions, you may reach us at:
- Phone: (216) 513-5141
- Service Area: Greater Cleveland Area, Ohio
2. Information We Collect
We collect only the information necessary to provide our services and operate our website:
Information you provide directly:
- Name, phone number, and email address when you complete our contact or free-assessment form
- The name and general care needs of the person you are seeking care for
- Your general location within our service area
Information collected automatically:
- Browser type and operating system (anonymized)
- Pages visited and time spent on the site (via cookies)
- Referring URL (how you found us)
We do not collect Social Security numbers, medical records, financial account numbers, or any sensitive health data through this website.
3. How We Use Your Information
The information we collect is used exclusively to:
- Respond to your inquiry or schedule a free in-home assessment
- Match your loved one with an appropriate caregiver
- Communicate updates about our services when you have requested them
- Improve our website and understand how visitors find us
We will never sell, rent, or trade your personal information to any third party. Period.
4. Cookies
Our website uses a small number of cookies to ensure the site functions correctly and to understand general visitor patterns. No personally identifiable information is stored in cookies. You may dismiss our cookie banner or configure your browser to refuse cookies at any time — this will not affect your ability to use the site or contact us.
5. Confidentiality of Client Information
Because we serve seniors in their homes, we understand that confidentiality is not just a legal obligation — it is a moral one. Any information shared with us about a client's daily routines, personal preferences, or living situation is:
- Shared only with the specific caregiver(s) assigned to that client
- Never disclosed to outside parties without explicit written consent
- Treated with the same discretion we would want for our own family members
As a non-medical provider, we are not subject to HIPAA; however, we voluntarily uphold the spirit of those protections because we believe our clients deserve nothing less.
6. Data Sharing
We do not share your personal information with third parties except in the following limited circumstances:
- Service providers: Trusted vendors who help us operate our website (e.g., hosting, email), bound by confidentiality agreements
- Legal requirements: If required by law, a court order, or to protect the safety of our clients or caregivers
- With your consent: Any other sharing only with your explicit, written permission
7. Data Retention
We retain contact information only as long as necessary to provide the services you requested or as required by applicable law. Inquiry data from visitors who do not become clients is deleted within 12 months. You may request deletion of your information at any time by contacting us by phone.
8. Your Rights
You have the right to:
- Know what personal information we hold about you
- Request a correction if any information is inaccurate
- Request deletion of your information
- Opt out of any communications from us at any time
To exercise any of these rights, please call us at (216) 513-5141.
9. Children's Privacy
Our website and services are intended for adults and their families. We do not knowingly collect any personal information from individuals under the age of 18.
10. Changes to This Policy
If we update this Privacy Policy, we will post the revised version on this page with a new "Last updated" date. We encourage you to review it periodically. Your continued use of our website after any changes constitutes acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please don't hesitate to reach out. We are a small, locally owned team and we take every inquiry seriously.
ROOA Senior Care LLC
Phone: (216) 513-5141
Service Area: Greater Cleveland Area, Ohio